Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and related professional resources offered through headlineko. The services focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and high-quality workflows for television news and live shows. It covers both one-time course access and recurring subscription models where applicable. This policy governs transactions for customers located in the United Kingdom and explains how payments are handled, when contracts form, and the conditions under which refunds may be issued. It does not extend to third-party platforms or resellers unless explicitly stated.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise indicated. Additional charges may apply for optional add-ons such as extended access periods or supplementary materials. Prices are subject to change without prior notice, but confirmed orders will be honoured at the price displayed at the time of purchase. Customers are responsible for any currency conversion fees imposed by their payment provider. No hidden fees are charged for standard digital delivery.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as bank transfers where arranged in advance. Payments are processed securely through established third-party gateways that comply with PCI DSS standards. Authorisation occurs immediately upon submission of order details. headlineko does not store full card details. In the event of payment failure, the order will not be processed until successful authorisation is obtained.

Order Confirmation and Contract Formation

Upon successful payment, an order confirmation email is sent to the address provided, detailing the purchased items, access instructions, and total amount paid. A binding contract is formed when this confirmation is issued. Access to digital content is granted electronically shortly after confirmation. Customers should retain the confirmation for their records as proof of purchase.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers generally have a 14-day cooling-off period from the date of contract formation to cancel without providing a reason. For digital content, this right is lost once download or access has begun if the consumer has expressly consented to immediate performance and acknowledged that the right will be lost. Subscriptions may be cancelled at any time, with access continuing until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available within the 14-day period for unused digital access where the right has not been waived. Once substantial use has occurred or the cooling-off period has expired, refunds are not provided except in cases of proven technical failure attributable to headlineko. Non-refundable items include promotional bundles, completed courses, and any content downloaded or streamed. Services already rendered, such as live webinars, are excluded.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or +44 20 8153 3260 with the order number, date of purchase, and a clear statement of the reason. Requests must be submitted in writing via the contact form on the Contacts page or by email. Provide all relevant details including any error messages encountered. Requests received outside the eligible period will be declined with an explanation.

Inspection, Approval, Rejection, and Notification

Each request is reviewed within 10 working days. headlineko assesses eligibility based on the evidence provided and usage data. Customers receive written notification of the decision via email. If approved, processing begins immediately. Rejected requests include the specific grounds for refusal and information on any available appeal process.

Refund Method, Processing Time, and Receipt of Funds

Approved refunds are issued to the original payment method. Processing typically takes 5 to 14 working days, though bank processing may extend this to 30 days. Customers are notified once the refund has been initiated. No cash refunds are issued.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital content is non-returnable once access commences. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers are subject to the terms stated at purchase and may carry shorter cancellation windows. Partial refunds for unused subscription portions are considered only in exceptional circumstances.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days or the order is cancelled. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension pending investigation, with refunds withheld until resolved.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, or the Privacy and Electronic Communications Regulations. Consumers retain the right to remedies for faulty digital content, including repair, replacement, or price reduction. Nothing in this policy excludes liability for personal injury or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on the Contacts page or reach [email protected], +44 20 8153 3260, or 126-128 New Kings Road, Fulham, London, SW6 4LZ, United Kingdom. This policy may be updated periodically to reflect legal changes. Continued use of the site after updates constitutes acceptance. The current version is dated 23 September 2026.